All Systems Operational
About This Site
The FortiMail Cloud status page provides up to date information on the current service health. Please subscribe for updates.
FortiGuard Network
Operational
FortiMail Cloud Portal
?
Operational
Datacenters
Operational
(USA) San Jose
Operational
(USA) Dallas
Operational
(EUR) Frankfurt
Operational
(EUR) Paris
Operational
(APAC) Sydney
Operational
(APAC) Singapore
Operational
(CANADA) Vancouver
Operational
(CANADA) Toronto
Operational
(EUR) LONDON
Operational
(APAC) Tokyo
Operational
(APAC) Japan KMG
Operational
(UAE) Dubai
Operational
(APAC) Bangalore
Operational
(APAC) Pune
Operational
(APAC) Hong Kong
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dallas DC- Planned Maintenance Apr 5, 2025 00:00 - Apr 6, 2025 17:00 UTC
The maintenance will take place in the infrastructure serving the Dallas Datacenter.
This notification provides important information about potential service impact. We are dedicated to continuously improving our services and ensuring the best experience for our valued customers. In line with this commitment, we will be migrating some of our FortiMail infrastructure to improve service delivery.
• Impact: Minimal Disruption and Temporary Inaccessibility to new or historical Data
To improve the service, we will be moving your services from our current data center location to a new datacenter in the same region.
• When: Scheduled for April 4th 17:00 PDT to April 6th 10:00 PDT We want to assure you that we have taken several precautions to minimize any disruptions to your email services. No action is required on your part, and all your existing IP addresses (IPs) and fully qualified domain names (FQDNs) will remain unchanged.
Expected impact;
o The process, including changes and data synchronization, is expected to take 24-48 hours to complete. During this migration window, service might be degraded in a short time.
o Please note that during the migration window, access to new and historical message logs and quarantined emails will be temporarily unavailable.
o Please note that during the migration window, your email traffic will be routing your secondary tenant, and any configuration change will be temporarily unavailable.
Once completed, you will regain access to your new and historical data including the quarantined emails that accumulate on the secondary during the migration. Please note that message logs from during the time you are failed over to the secondary instance will be pushed back to the primary once the migration completes.
Further Information
Throughout the migration process, we will maintain regular communication to keep you updated on the progress and any changes that may affect you. You can visit our website at https://fortimailcloud.statuspage.io/ for the latest service updates. Should you have any questions or concerns, please raise a support ticket with our Technical Assistance Center (TAC), and our dedicated team will be ready to assist you.
Thank you for your understanding and cooperation as we work to enhance our email security services. We have invested heavily in testing the new environment and performing rigorous test migrations to ensure minimal service disruption during this process. We appreciate your continued trust in our products. If you require any further information or assistance, please do not hesitate to contact us.
Posted on Mar 24, 2025 - 14:52 UTC
This notification provides important information about potential service impact. We are dedicated to continuously improving our services and ensuring the best experience for our valued customers. In line with this commitment, we will be migrating some of our FortiMail infrastructure to improve service delivery.
• Impact: Minimal Disruption and Temporary Inaccessibility to new or historical Data
To improve the service, we will be moving your services from our current data center location to a new datacenter in the same region.
• When: Scheduled for April 4th 17:00 PDT to April 6th 10:00 PDT We want to assure you that we have taken several precautions to minimize any disruptions to your email services. No action is required on your part, and all your existing IP addresses (IPs) and fully qualified domain names (FQDNs) will remain unchanged.
Expected impact;
o The process, including changes and data synchronization, is expected to take 24-48 hours to complete. During this migration window, service might be degraded in a short time.
o Please note that during the migration window, access to new and historical message logs and quarantined emails will be temporarily unavailable.
o Please note that during the migration window, your email traffic will be routing your secondary tenant, and any configuration change will be temporarily unavailable.
Once completed, you will regain access to your new and historical data including the quarantined emails that accumulate on the secondary during the migration. Please note that message logs from during the time you are failed over to the secondary instance will be pushed back to the primary once the migration completes.
Further Information
Throughout the migration process, we will maintain regular communication to keep you updated on the progress and any changes that may affect you. You can visit our website at https://fortimailcloud.statuspage.io/ for the latest service updates. Should you have any questions or concerns, please raise a support ticket with our Technical Assistance Center (TAC), and our dedicated team will be ready to assist you.
Thank you for your understanding and cooperation as we work to enhance our email security services. We have invested heavily in testing the new environment and performing rigorous test migrations to ensure minimal service disruption during this process. We appreciate your continued trust in our products. If you require any further information or assistance, please do not hesitate to contact us.
Posted on Mar 24, 2025 - 14:52 UTC