All Systems Operational

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The FortiMail Cloud - Hosted Status page provides up to date information on the current service health. Please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
FortiGuard Network Operational
90 days ago
100.0 % uptime
Today
FortiMail Cloud - Hosted Portal Operational
90 days ago
100.0 % uptime
Today
Datacenters Operational
90 days ago
99.92 % uptime
Today
(CANADA) Vancouver Operational
90 days ago
100.0 % uptime
Today
(CANADA) Toronto Operational
90 days ago
100.0 % uptime
Today
(US) San Jose Operational
90 days ago
99.47 % uptime
Today
(US) Dallas Operational
90 days ago
99.38 % uptime
Today
(US) Miami Operational
90 days ago
99.91 % uptime
Today
(US) Plano Operational
90 days ago
100.0 % uptime
Today
(EMEA) Frankfurt Operational
90 days ago
100.0 % uptime
Today
(EMEA) London Operational
90 days ago
100.0 % uptime
Today
(EMEA) Paris Operational
90 days ago
99.96 % uptime
Today
(EMEA) Dubai Operational
90 days ago
100.0 % uptime
Today
(EMEA) Madrid Operational
90 days ago
100.0 % uptime
Today
(Japan) Tokyo Operational
90 days ago
100.0 % uptime
Today
(Japan) Japan KMG Operational
90 days ago
100.0 % uptime
Today
(APAC) Singapore Operational
90 days ago
100.0 % uptime
Today
(APAC) Sydney Operational
90 days ago
100.0 % uptime
Today
(APAC) Bangalore Operational
90 days ago
100.0 % uptime
Today
(APAC) Pune Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 12, 2026
US - San Jose data center outage
Resolved - All alerts are cleared and all services are fully recovered at San Jose Data Center now.
Jun 12, 04:22 UTC
Update - We are continuing to monitor for any further issues.
Jun 12, 03:36 UTC
Update - The service is recovering now and we will continue to monitor.
Jun 12, 03:36 UTC
Update - We noticed that not all service are recovered at this moment. We will continue working with infrastructure team to restore all service as soon as possible
Jun 11, 22:49 UTC
Update - The power have been restored at San Jose Data Center and we will continue monitoring till all alerts are gone and site fully recovered.
Jun 11, 22:40 UTC
Monitoring - According to FortiMail Cloud - Hosted service status monitor system, the service at San Jose Data Center is still down. We will continue monitor all service and make sure there is no other related issue.
Jun 11, 20:35 UTC
Identified - FortiStack Infrastructure team has identify the issue was causing by FortiGate devices being down following a power outage. Infrastructure team are working to restore the services.
Jun 11, 20:34 UTC
Investigating - Our monitor system noticed that there is an outage at US - San Jose Data Center.
This issue has been escalated to infrastructure team and infrastructure operation team is checking on the root cause.
Jun 11, 20:34 UTC
Jun 11, 2026
Jun 10, 2026
EMEA - Paris data center outage
Resolved - All alerts are cleared at Paris Data Centre and the incident are fully recovered now.
Jun 10, 19:09 UTC
Monitoring - The issue is resolving and alerts number are decreasing now. We will continue monitor to make sure all service been restored.
Jun 10, 18:20 UTC
Identified - FortiStack team has identify the root cause and applying the fix now. The issue should be resolved shortly.
Jun 10, 18:19 UTC
Investigating - Our monitor system noticed that there is an outage at EMEA - Paris Data Center since 12:24 EDT.
This issue has been escalated to infrastructure team and infrastructure operation team is checking on the root cause.
Jun 10, 17:39 UTC
US - Miami data center outage
Resolved - FortiStack team has confirmed that the service all recovered at US - Miami site. FortiMail Cloud - Hosted service has been restored as well.
Jun 10, 04:22 UTC
Monitoring - According to FortiMail Cloud - Hosted service status monitor system, the service at Miami Data Center is recovering now. We will continue monitor all service and make sure there is no other related issue.
Jun 10, 04:19 UTC
Identified - FortiStack Infrastructure team has identify the issue was causing by FortiGate devices being down following a power outage. Infrastructure team are working to restore the services.
Jun 10, 02:48 UTC
Investigating - Our monitor system noticed that there is an outage at US - Miami Data Center since 22:08 EDT.
This issue has been escalated to infrastructure team and infrastructure operation team is checking on the root cause.
Jun 10, 02:35 UTC
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Scheduled Maintenance for Japan KMG site
Completed - All maintenance has been completed.
Jun 5, 19:04 UTC
Verifying - All maintenance has been completed and we are monitor and verifying the change to make sure all service running as expected.
Jun 5, 18:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 15:00 UTC
Scheduled - We are writing to inform you that an upcoming activity will be performed on the FortiMail Cloud Japan KMG DC site as part of internal site changes. This activity will result in changes to the inbound IP addresses used by your service.

As part of this activity, the following inbound IP addresses for the Japan KMG site will be updated as follows:
IP Address Change Details:
• 154.52.29.130 —> 176.23.144.130 (For LDAP and remote logging)
• 154.52.29.131 —> 176.23.144.131 (Email Delivery (SMTP))
• 154.52.29.132 —> 176.23.144.132 (MX Record (-1/-2))

The following changes are required on your side:
1. Whitelist 176.23.144.131 to allow email delivery from the FortiMail Cloud tenant to your SMTP server, if the Recipient Address Verification (RAV) server and the SMTP server use the same IP address.
2. Allow 176.23.144.130 if you are using Recipient Address Verification (RAV) and LDAP server IP differs from your SMTP server IP.

Maintenance Window:
JST: June 6, 2026 | 12:00 AM – 5:00 AM
EDT: June 5, 2026 | 11:00 AM – 4:00 PM

Important Notes:
• There is no change to MX records; your mail routing configuration remains unaffected.
• Email delivery and security filtering services are expected to continue operating normally.
• If you require any further clarification or assistance, please feel free to reach out to the SE at any time.

This activity is intended to support High Availability (HA) pairing and to maintain service stability and performance for FortiMail Cloud customers.
May 14, 14:05 UTC
Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

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