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FortiGuard Network
Operational
FortiMail Cloud - Hosted Portal
Operational
Datacenters
Operational
(CANADA) Vancouver
Operational
(CANADA) Toronto
Operational
(US) San Jose
Operational
(US) Dallas
Operational
(US) Miami
Operational
(US) Plano
Operational
(EMEA) Frankfurt
Operational
(EMEA) London
Operational
(EMEA) Paris
Operational
(EMEA) Dubai
Operational
(EMEA) Madrid
Operational
(Japan) Tokyo
Operational
(Japan) Japan KMG
Operational
(APAC) Singapore
Operational
(APAC) Sydney
Operational
(APAC) Bangalore
Operational
(APAC) Pune
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FortiMail Cloud Madrid Data Center Maintenance May 22, 2026 23:00 - May 23, 2026 04:00 UTC
This scheduled maintenance that may result in temporary service impact. These maintenance activities are required to support continued service operation.
No action is required on your part. All existing IP addresses (IPs) and fully qualified domain names (FQDNs) will remain unchanged.
Maintenance Window:
Date: May 22, 2026
Time: 7:00 PM EDT to 11:59 PM EDT
Expected Impact:
• During the maintenance window, the service may experience brief periods of degradation.
• Access to new and historical message logs and quarantined emails will be temporarily unavailable during the maintenance window.
• During the maintenance, email traffic will be routed to your secondary/backup tenant.
• Configuration changes will be temporarily unavailable during the maintenance window.
After the maintenance is completed:
• Access to new and historical data, including quarantined emails accumulated on the secondary tenant, will be restored.
• Message logs generated while traffic is routed to the secondary tenant will be restored to the primary tenant.
Further Information:
• Updates are provided throughout the maintenance process.
• The latest service updates can be found at: https://fortimailcloud.statuspage.io/
If you have any questions or concerns, please open a support ticket with our Technical Assistance Center (TAC), and our team will be happy to assist you.
Thank you for your understanding and cooperation as we work to enhance our email security services. We appreciate your continued trust in our products.
Kind regards,
FortiMail Cloud Admin
Posted on May 13, 2026 - 18:04 UTC
No action is required on your part. All existing IP addresses (IPs) and fully qualified domain names (FQDNs) will remain unchanged.
Maintenance Window:
Date: May 22, 2026
Time: 7:00 PM EDT to 11:59 PM EDT
Expected Impact:
• During the maintenance window, the service may experience brief periods of degradation.
• Access to new and historical message logs and quarantined emails will be temporarily unavailable during the maintenance window.
• During the maintenance, email traffic will be routed to your secondary/backup tenant.
• Configuration changes will be temporarily unavailable during the maintenance window.
After the maintenance is completed:
• Access to new and historical data, including quarantined emails accumulated on the secondary tenant, will be restored.
• Message logs generated while traffic is routed to the secondary tenant will be restored to the primary tenant.
Further Information:
• Updates are provided throughout the maintenance process.
• The latest service updates can be found at: https://fortimailcloud.statuspage.io/
If you have any questions or concerns, please open a support ticket with our Technical Assistance Center (TAC), and our team will be happy to assist you.
Thank you for your understanding and cooperation as we work to enhance our email security services. We appreciate your continued trust in our products.
Kind regards,
FortiMail Cloud Admin
Posted on May 13, 2026 - 18:04 UTC
Scheduled Maintenance for Japan KMG site Jun 5, 2026 15:00-20:00 UTC
We are writing to inform you that an upcoming activity will be performed on the FortiMail Cloud Japan KMG DC site as part of internal site changes. This activity will result in changes to the inbound IP addresses used by your service.
As part of this activity, the following inbound IP addresses for the Japan KMG site will be updated as follows:
IP Address Change Details:
• 154.52.29.130 —> 176.23.144.130 (For LDAP and remote logging)
• 154.52.29.131 —> 176.23.144.131 (Email Delivery (SMTP))
• 154.52.29.132 —> 176.23.144.132 (MX Record (-1/-2))
The following changes are required on your side:
1. Whitelist 176.23.144.131 to allow email delivery from the FortiMail Cloud tenant to your SMTP server, if the Recipient Address Verification (RAV) server and the SMTP server use the same IP address.
2. Allow 176.23.144.130 if you are using Recipient Address Verification (RAV) and LDAP server IP differs from your SMTP server IP.
Maintenance Window:
JST: June 6, 2026 | 12:00 AM – 5:00 AM
EDT: June 5, 2026 | 11:00 AM – 4:00 PM
Important Notes:
• There is no change to MX records; your mail routing configuration remains unaffected.
• Email delivery and security filtering services are expected to continue operating normally.
• If you require any further clarification or assistance, please feel free to reach out to the SE at any time.
This activity is intended to support High Availability (HA) pairing and to maintain service stability and performance for FortiMail Cloud customers.
Posted on May 14, 2026 - 14:05 UTC
As part of this activity, the following inbound IP addresses for the Japan KMG site will be updated as follows:
IP Address Change Details:
• 154.52.29.130 —> 176.23.144.130 (For LDAP and remote logging)
• 154.52.29.131 —> 176.23.144.131 (Email Delivery (SMTP))
• 154.52.29.132 —> 176.23.144.132 (MX Record (-1/-2))
The following changes are required on your side:
1. Whitelist 176.23.144.131 to allow email delivery from the FortiMail Cloud tenant to your SMTP server, if the Recipient Address Verification (RAV) server and the SMTP server use the same IP address.
2. Allow 176.23.144.130 if you are using Recipient Address Verification (RAV) and LDAP server IP differs from your SMTP server IP.
Maintenance Window:
JST: June 6, 2026 | 12:00 AM – 5:00 AM
EDT: June 5, 2026 | 11:00 AM – 4:00 PM
Important Notes:
• There is no change to MX records; your mail routing configuration remains unaffected.
• Email delivery and security filtering services are expected to continue operating normally.
• If you require any further clarification or assistance, please feel free to reach out to the SE at any time.
This activity is intended to support High Availability (HA) pairing and to maintain service stability and performance for FortiMail Cloud customers.
Posted on May 14, 2026 - 14:05 UTC