Dallas site is recovered now and we will continue monitor the service status.
Posted Oct 06, 2025 - 10:34 UTC
Update
Mon Oct 06 03:01:47 GMT 2025 Current Update: From Zayo ISP, they are troubleshooting all circuits that are still down after the maintenance was concluded. They are working through each circuit on an individual basis. Fortinet will be notified as soon as everything is done.
Zayo ISP has notified our network operation team that the maintenance has been extended as new schedule 20:00 CET which 21:00ET, 18:00PT. Zayo ISP will provide additional details as we receive information. We expect another update in approximately 2 hours.
Posted Oct 06, 2025 - 00:22 UTC
Update
Service is not up as planned time, Fortinet Operation team follow up with Zayo
Posted Oct 05, 2025 - 20:36 UTC
Identified
ISP has notified our network operation team that the maintenance has been extended as new schedule below:
20:00 - 15:00 Central 01:00 - 20:00 GMT
Posted Oct 05, 2025 - 16:13 UTC
Update
We observed some performance issue over GRE tunnel, so we disconnected GRE tunnel and all FML Cloud tenants have been failover to secondary site (DR), they have been running well on DR site.
We 'll keep monitoring.
Posted Oct 05, 2025 - 06:59 UTC
Monitoring
Network Operation Team setup a GRE tunnel as a workaround to replace ISP private line as a workaround. Customer all service should restore as expected now. We will continue monitor all network service until ISP maintenance has been completed.
Posted Oct 05, 2025 - 04:24 UTC
Identified
Network Operation Team has identified the issue is caused by ISP maintenance from Oct 5, 2025 1:00 UTC to Oct 5, 2025 13:00 UTC (Oct 4, 2025 22:00 EDT to Oct 5, 2025 10:00 EDT). All customer tenants at Dallas Data Center will fail over to secondary site and no mail service impact. Customer service will be degraded and customer will temporarily not able to access quarantine emails and logs on Dallas site.
Posted Oct 05, 2025 - 04:09 UTC
Investigating
We noticed that there is a network outage at Dallas Data Center since 10:20PM EDT October 15th, 2025. We have escalated the issue to infra team for investigation.
Posted Oct 05, 2025 - 02:20 UTC
This incident affected: Datacenters ((US) Dallas).